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How pos4d asia Handles Your Personal Data

Q: How do I ask pos4d asia to delete my account and personal data?

Send a deletion request via live chat or email to support@pos4dasia.best. We will confirm receipt within four hours and complete the deletion — covering all personal records, payment references, and session logs — within three business days, subject to any retention period that depends on local law.

Your privacy is a core part of how we run pos4d asia — every account detail, transaction record, and session log is handled under a clear data policy…

No data sold to third partiesDANA, OVO, GoPay & QRIS transactions protectedAccount data stored with encryptionYou can request deletion at any timeApplies where local law permits

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What This Privacy Policy Covers

pos4d asia Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to all data we collect when you open an account, make a deposit, or contact our support team at pos4d asia. We collect your name, email address, device identifiers, and payment-method references — for example, the wallet ID associated with your OVO or

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DANA transaction — solely to process your request and maintain your account. We do not store full payment credentials on our servers. Data retention periods depend on local law, and we review stored records on a rolling basis to remove what is no longer required. If
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you access our platform from Medan or another Indonesian city, the same policy applies across every feature of your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

From the moment you open your account to every QRIS or GoPay deposit you make, we apply consistent data-handling standards across all layers of the platform.

Encryption at Rest and in Transit

Every piece of account data — including payment-method references for DANA and OVO — is encrypted using industry-standard AES-256 at rest and TLS 1.3 in transit. No unencrypted personal record leaves our infrastructure.

Cookie Controls You Manage

We use session cookies to keep you logged in and analytics cookies to understand lobby usage. You can review and withdraw cookie consent at any time via the cookie panel in your account settings — no need to contact support.

Payment Data Minimisation

When you pay via GoPay or QRIS, we store only the transaction reference ID and timestamp — never your full wallet credentials. Payment processors handle authentication on their own secured infrastructure, separate from our servers.

Account Security and Two-Step Verification

Enabling two-step verification from Settings → Security adds a one-time code check every time a new device tries to access your account. This stops unauthorised data access even if your password is compromised.

Data Retention and Scheduled Deletion

We keep your account records for as long as your account is active and for the period required by applicable regulation — duration depends on local law. Once that period ends, records are permanently deleted from our servers within 30 days.

Your Right to Access and Correct

You can request a full export of your stored data or ask us to correct inaccurate details at any time. Submit the request via live chat or the Settings → Privacy path in your account, and we will fulfil it within three business days.

Your Privacy Policy Questions

These are the questions we hear most often from people reading this policy for the first time. If your question is not here, reach our privacy team via live chat — available around the clock every day of the week.

We collect your name, email address, phone number, and device identifiers at registration. If you deposit via DANA or OVO, we also store the transaction reference ID. We do not collect your full payment credentials or national identity documents unless specifically required by applicable regulation.

We do not sell or rent your data. We share data only with payment processors — such as the networks behind QRIS and GoPay — strictly to complete your transaction, and with security partners who help detect unauthorised account access. All third parties are contractually bound to our data standards.

We retain your account records while your account is active and for a period after closure that depends on local law. Once the applicable retention window closes, your personal data is permanently deleted from our systems within 30 calendar days — no archive copies remain.

Yes. Log into your account and go to Settings → Privacy, then select 'Download my data'. You will receive a structured file covering your profile details, session history, and payment-reference records within three business days of submitting the request.

Send a deletion request via live chat or email to [email protected]. We will confirm receipt within four hours and complete the deletion — covering all personal records, payment references, and session logs — within three business days, subject to any retention period that depends on local law.

No. When you pay via GoPay or QRIS, authentication happens on those providers' own secured infrastructure. We store only the transaction reference ID and timestamp on our side — never your wallet PIN, account password, or full payment credentials.

Go to Settings → Profile inside your account dashboard and edit your email address, phone number, or contact preferences directly. For changes to identity-linked fields, contact our support team via live chat and an agent will guide you through the verified update process.

How pos4d asia Handles Your Personal Data

How to Reach Us About Your Data

Six Ways We Protect Your Account Data

Encryption at Rest and in Transit

Cookie Controls You Manage

Payment Data Minimisation

Account Security and Two-Step Verification

Data Retention and Scheduled Deletion

Your Right to Access and Correct

Your Privacy Policy Questions

01 What personal data does pos4d asia collect when I open an account?

02 Does pos4d asia share my data with third parties?

03 How long does pos4d asia keep my account data?

04 Can I request a copy of all the data pos4d asia holds about me?

05 How do I ask pos4d asia to delete my account and personal data?

06 Are my GoPay and QRIS payment details stored on pos4d asia servers?

07 How do I update the personal details linked to my pos4d asia account?

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